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How to claim
your prize

YOU WON. CLAIM YOUR PRIZE!

Congrats on winning! To collect your prize, just follow the simple claim process for the type of prize you won. After your claim is processed at Lottery Headquarters in Sacramento, you’ll receive a check in the mail in about 10 to 12 weeks. Please note the processing time for claims may be delayed due to necessary observance of social distancing guidelines and procedures.

NOTICE:  Starting Friday, December 24th, California Lottery’s Pay at the District Office locations in Sacramento, Fresno and San Diego will temporarily stop processing same day payments for prizes $1000 and below. These district office locations will resume same day prize payments again on Monday, January 3, 2022.

There are various options for claiming your prize, listed below. The fastest way to claim prizes $600 and over is at a Lottery District Office. Wondering about the status of your claim and prize payment? Submit your question using the Contact Us page or email customerservice@calottery.com for the fastest answer.

Lottery District Offices are open Monday through Friday 8AM to 5PM to accept claim forms. No appointments are required. Players can walk-in at their convenience and be assisted on a first-come basis. Claims will no longer be accepted via drop box. Find more information and safety requirements here.

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