Lottery COVID-19 Updates

December 7, 2021: Prize Claim Processing – End of Year

Lottery HQ will pause payment processing on December 20th for end-of-year accounting purposes, and will resume payment processing on January 3, 2022.

Pay at the District Office

Starting Monday, December 27th, California Lottery’s Pay at the District Office locations in Sacramento, Fresno and San Diego will temporarily stop processing same day payments for prizes $1000 and below. These district office locations will resume same day prize payments again on Monday, January 3, 2022.

 

September 15, 2021:  District Offices

NOTE: Appointments will no longer be available for in-person servicing of claims at all California Lottery District Offices. Players can walk-in at their convenience and will be assisted on a first-come basis. Claims will no longer be accepted via drop box. Find more information and safety requirements here.

 

June 24, 2021: Prize Claim Processing Time

Normal processing time for claims is four to six weeks. Due to the high number of prospective winning ticket claims and temporary changes to Lottery operations during the pandemic, it may take 10 to 16 weeks for verified claimants to receive their prize payment. Customer Service Center wait times are also longer than usual due to the volume of claim inquiries. Lottery staff is working overtime to decrease processing time. Claimants can help minimize claim processing time following these tips:

  • Watch this short video to ensure you complete your claim form correctly. The number one reason for delays on verified claims is a missing signature.
  • In most cases, the fastest way to claim prizes $600 and over is at a Lottery District Office. Use the claim drop box or make an appointment at one of nine.
    locations - plan your visit and schedule your appointment here.
  • If you have questions about your submitted claim, emailing customerservice@calottery.com or submitting a contact request will save you time instead of calling.

Thank you in advance for your patience.

 

Effective April 9, 2021: Lottery District Offices are open to the public for the secure contactless acceptance of drop-off claims or by pre-scheduled appointments for in-person services.

Plan your visit and schedule your appointment here. Please note the processing time for claims may be delayed due to necessary observance of social distancing guidelines and procedures. Procedures have been implemented at all District Offices to maximize health and safety for everyone.

 

January 29, 2021: Lottery District Offices Are Open for Claim Drop-off

California Lottery District Offices are now open to the public for the secure acceptance of drop-off claims. We are only accepting completed claim forms for drop-off and procedures have been implemented at all District Offices to maximize health and safety for everyone. Plan your visit to Lottery District Offices by following the requirements here. 

 

March  30, 2020: Lottery Headquarters Temporarily Closed

Lottery Headquarters are temporarily closed to the public. Viewing the nightly draw in person will not be possible until further notice.