Lottery COVID-19 Updates

April 28, 2022: 

 

District Offices

All District Offices are open during regular business hours Monday through Friday. Please follow local Covid-19 health orders and masking guidelines. 

Lottery Headquarters in Sacramento remains closed to the public at this time.


Prize Claim Processing Time

Current processing time for claims is seven to nine weeks. Claimants can help minimize claim processing time by following these tips:

  • Watch this short video to ensure you complete your claim form correctly. The number one reason for delays on verified claims is a missing signature.
  • In most cases, the fastest way to claim prizes $600 and over is at a Lottery District Office.
  • For prizes of $599 or less, claim your prize from a Lottery Retailer.
  • If you have questions about your submitted claim, emailing customerservice@calottery.com or submitting a contact request will save you time instead of calling.

Thank you in advance for your patience.